Refund and Returns Policy
We aim to provide clear and fair conditions regarding refunds and returns. Please review the policy below before placing an order.
Lost parcels
If an order is confirmed as lost during transit, we may offer either a reshipment or a refund. The resolution method will be determined based on the specific circumstances of the shipment.
Incorrect items
If you receive an incorrect item due to an error on our part, please contact us as soon as possible. We will arrange a replacement or process a refund after the incorrect item is returned.
Order cancellations after delivery
If you choose to cancel an order after it has been delivered, only unopened and unused products may be returned. Refunds are issued after the returned items are received. Shipping costs are non-refundable.
Product concerns
If you have concerns regarding the products you received, please contact us first so we can review the issue. In applicable cases, returns may be requested. Refunds are processed after returned items are received. Shipping costs are non-refundable.
Contact
If you have any questions regarding refunds or returns, please contact our support team before taking any further action. We are happy to assist you.