Frequently Asked Questions
Is it legal to order cigarettes online?
Customers are responsible for ensuring that their purchase complies with local regulations. Our store operates as an international online retailer and supplies products for personal use.
Are your products authentic?
Yes. All products offered on our website are sourced from official manufacturers and distributors. Items are supplied in original packaging with standard production dates.
Do you sell menthol or flavoured cigarettes?
Yes. Availability depends on current stock. All products displayed on the website can be ordered if they are listed as available.
How do I place an order?
Simply select the desired products, add them to your cart, and complete the checkout process. After placing an order, you will receive further instructions by email.
What is your refund policy?
If a parcel is confirmed as lost during transit, we offer either a reshipment or a refund. In other cases, refunds are processed only after unopened products are returned to us. Shipping costs are non-refundable.
How does shipping work?
Orders are usually dispatched within a few business days after payment confirmation.
- Regular Mail: free shipping
- Express Mail: available on request
Delivery times are estimates and may vary depending on destination and postal services.